dha88 Privacy Policy

1.1 Information You Provide Directly

When you create an account on dha88 or use our services, we may collect the following information:

• Full name and date of birth (for age verification — you must be 21 or older)
• Email address and mobile number
• Residential address and nationality
• National ID or passport details (for identity verification)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers (we do not store complete account details)
• Banking information required for bank transfers

1.2 Automatically Collected Information

When you visit our website, we may automatically collect the following information through technical means:

• IP address and device type
• Browser type and version
• Date, time, and duration of visits
• Pages visited and navigation patterns
• Cookies and session data

1.3 Information Received from Third Parties

We may occasionally receive additional information from legitimate third-party sources for the purpose of identity verification or fraud prevention. This process is always carried out in compliance with applicable law.

dha88 uses your personal information only for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Payment Processing: To complete and verify deposit and withdrawal transactions.
• Customer Support: To resolve your questions or complaints — our 24/7 live chat support team is always ready to help.
• Security and Fraud Prevention: To detect unauthorized access and suspicious activity.
• Legal Compliance: To comply with applicable regulations, Anti-Money Laundering (AML), and Know Your Customer (KYC) requirements.
• Responsible Gaming: To monitor your gaming habits and provide assistance when needed.
• Platform Improvement: For statistical analysis to improve the quality of our services.
• Communications: To send important account notifications and service-related updates (and promotional communications if you have given your consent).

dha88 does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

3.1 Service Providers

We work with trusted third-party providers for payment processing, identity verification, and technical infrastructure management. These partners are bound by strict confidentiality agreements and may only use your information for specified purposes in accordance with our instructions.

3.2 Legal Requirements

If there is a legal obligation, court order, or valid request from a regulatory authority, we may be required to disclose the necessary information.

3.3 Fraud and Security

Information may be shared with relevant authorities for the purpose of preventing money laundering, fraud, or other illegal activities.

3.4 Business Changes

In the event of a corporate merger, acquisition, or other business change, your information may be transferred to the new entity. We will notify you in advance in such cases.

dha88 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of cookies we use:

• Essential Cookies: These are essential for the basic functioning of the website — maintaining login sessions and ensuring security.
• Functionality Cookies: To remember your preferences and settings — such as language preference.
• Analytics Cookies: To monitor website usage and improve the quality of our services.
• Security Cookies: For fraud detection and account protection.

You can disable cookies through your browser settings. However, disabling certain cookies may cause some features of the website to not work properly.

dha88 follows industry-standard security practices to protect your personal information. Our security framework includes:

• SSL Encryption: All data transmitted between your browser and our servers is sent through encrypted channels.
• Encrypted Storage: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorized personnel can access specific information.
• Regular Security Reviews: Our systems undergo regular security assessments.
• Two-Factor Authentication: An additional layer of protection to prevent unauthorized access to your account.
• Data Backups: Regular backups are taken to ensure data integrity.

dha88 retains your personal information only for as long as it is necessary. Specifically:

• Account Information: For the duration your account is active and for a defined period after account closure to meet applicable legal requirements.
• Transaction Records: Retained for the period required under financial regulations.
• Identity Verification Documents: Retained for a defined period after account closure for legal compliance purposes.
• Customer Support Communications: For a limited period for service improvement and dispute resolution.
• Cookie and Log Data: Generally between 30 days and 2 years depending on the type.

Once the defined retention period has passed or legal requirements have been fulfilled, we securely delete or anonymize the information.

As a user of the dha88 platform, you have the following rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request correction of any inaccuracies in your information.
• Right to Deletion: In certain circumstances, you can request that your information be deleted (except where legal obligations apply).
• Right to Object: You can object to the use of your information for specific purposes.
• Data Portability: You can request a copy of the information we hold about you.
• Withdrawal of Consent: You can withdraw your consent to promotional communications at any time.

To exercise these rights, contact our support team via live chat or email: [email protected]. We will respond to your request as promptly as possible.

dha88 is a responsible gaming platform. Our services are intended only for individuals aged 21 and above. We do not knowingly collect or store any information from persons under the age of 21.

If we become aware that a minor has registered on our platform, we will immediately close their account and delete all their information. If you believe that a minor is using our platform, please notify us at [email protected].

Our servers and service providers may be located in various countries. If your information is transferred outside Bangladesh, we will ensure that:

• The recipient country complies with adequate data protection laws.
• Data transfers are governed by contractual safeguards.
• Third-party providers maintain security standards consistent with our privacy standards.

Contact us for more details about the international transfer of your data.

dha88 may update this privacy policy from time to time. In the event of changes:

• The new version will be published on this page and the "Last Updated" date will change.
• For significant changes, we will send a notification to your registered email.
• If you continue to use the platform after changes have been made, you will be considered to have accepted the new policy.

We recommend that you review this policy regularly to stay informed about the latest updates.

For any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us:

• Live Chat: Use our live chat for 24/7 direct support.
• Email: [email protected]
• Hours: Seven days a week, morning through night — Bangladesh Standard Time (BST, UTC+6)

To learn about our responsible gaming policy, visit the Responsible Gaming page. To read our full terms and conditions, see Terms and Conditions.